Rerturn Policy

Customer’s right of withdrawal. Who is eligible?

 

Only customers acting as consumers (not businesses) have the right of withdrawal, as per Article 52 of the Italian Consumer Code (Legislative Decree No. 206/2005).

No withdrawal is allowed for works that are custom-made or personalized.

 

How long do you have to withdraw?

 

You can withdraw within 14 days from receiving the artwork.

 

How to request a withdrawal?

 

Send a written notice to info@fpartonline.com or by letter, stating your decision to withdraw.

You may use the withdrawal form below or any other clear statement.

The request must be made within 14 days of receiving the artwork.

 

Returning the artwork

 

The return must be made at the customer's expense and within 14 days from the withdrawal request.

The artwork must be in its original condition and packaging as received.

If applicable (e.g., carpets), the artwork must not have been used (e.g., walked on, handled improperly).

 

Refund process

 

FP-ART will refund the total payment, including standard delivery costs, within 14 days of receiving the returned artwork or proof of return.

The refund will be issued using the same payment method unless agreed otherwise.

Additional delivery costs (if you chose a more expensive shipping option) are not refundable.

 

Exceptions

 

No withdrawal is allowed for customized or made-to-order artworks.