Frequently Asked Questions

Click here, then enter your first name, last name, email address and choose your personal password. Click on "Register". Congratulations! Your customer account has been created.

If you’ve forgotten your password or you wish to change it, click here and then click "Forgot your password?". If you need any help in carrying out this action, you can contact us at info@fpartonline.com.

If you have a pending order, we strongly advise against deleting your account, as this will permanently disconnect you from the seller handling your order. To close your customer account, please contact  info@fpartonline.com. We will process your request within 48 hours. Once completed, you will receive a confirmation email from our Customer Service team.

If you wish to unsubscribe from our newsletter, simply click “Unsubscribe from this list” at the bottom of the next email you receive from Fp Art Online. Once you do, you will no longer receive future updates.

Need additional information or advice on an artwork? Send us a message through the form on our support page or write directly at info@fpartonline.com. One of our team members will be happy to assist you with your purchase!

Yes, price negotiation is possible for certain artworks. If an artwork’s price is negotiable, a “Make an offer” label will appear next to the price on the product page. Click the button to submit your price inquiry and start the negotiation process.

Artworks come with a certificate of authenticity when specified in the product page details. If the artwork is signed by the artist, this will also be clearly mentioned in the product description. We recommend reviewing the product details carefully before making a purchase.

We accept all major credit cards, PayPal, Apple Pay, Google Pay, Klarna and other secure payment options.

Orders can be modified or canceled within 24 hours. Please contact our support team as soon as possible.

Shipping times vary depending on the destination, artwork size, and availability. If the artwork is ready to ship, delivery is estimated between 5 to 30 days. If production time is required, an estimated timeframe will be provided before shipment.

Yes, we ship worldwide! Shipping rates and times vary by location, and all rates are calculated at checkout.

We accept returns within 14 days of delivery, provided the artwork is in its original condition and packaging. Returns are not available for custom-made items.

If your order arrives damaged, please contact us within 7 days with photos, and we’ll arrange a replacement or refund.

Shipping times vary depending on the destination, artwork size, and availability. If the artwork is ready to ship, delivery is estimated between 5 to 30 days. If production time is required, an estimated timeframe will be provided before shipment.

Yes, we ship worldwide! Shipping rates and times vary by location, and all rates are calculated at checkout.